Owner + pet context
Keep the person, patient, request, and relevant history connected instead of reconstructing the story every time somebody picks it up.
Built for veterinary practices
The front desk that keeps the whole story together.
Flow365 Vet connects the owner, pet, request, documents, appointment context, and next action in one working view — so your team can understand what is happening and keep it moving.
Owner + pet context Requests and follow-through AI-assisted, review-first
Demo Veterinary Today
3 need attention
Incoming requests Owner · pet · next step
LC
Luna · Emily Carter
Travel certificate question
Review
BA
Bailey · Marcus Allen
Prescription refill request
In progress
MT
Milo · Priya Shah
New records received
Connected
L
Luna
Cat · Domestic Shorthair
Owner Emily Carter
Current request
Travel certificate question
Pet record
Vet Wallet connected
One context, not five disconnected screens
Start with the human request. Keep the owner and pet attached to it.
Veterinary work rarely arrives as neat structured data. It arrives as a call, a message, a document, a question, or somebody saying “I need this before Friday.” Flow365 Vet gives that work a home.
Requests that stay owned
Give incoming work a visible place to live so questions, records, scheduling needs, and other open loops can move toward completion.
AI where it saves typing
Use Flow365 AI to help extract and organize information from records and documents while a human reviews what is prepared before acting.
Appointments in context
See appointment-related work alongside the owner, pet, and surrounding request instead of treating the calendar as an isolated destination.
Documents become usable
Bring a PDF, text record, or photo into the workflow and prepare structured information that staff can inspect and correct.
Connected to the pet owner
Flow365 Vet and Flow365 Pet are designed as two sides of the same relationship: practice workflow on one side, the owner's portable pet record on the other.
Built for the work around the front desk
Keep the owner, pet, request, and next step together.
Give incoming veterinary work a place to live without replacing the clinical system your practice already depends on.
How it works
From “something came in” to “somebody knows what happens next.”
Capture the request
Start with the incoming need and connect it to the right owner and pet.
Build the context
Add documents, notes, appointment information, and relevant pet details so the next person can see the same story.
Keep it moving
Work the request through the front desk without letting the owner, pet, or reason for the work get separated from the next action.
Records without retyping everything
Give the document to Flow365 AI. Keep the decision with your team.
Upload an existing file or take a photo. Flow365 AI can prepare useful structured details for review so staff can spend less time copying information field by field.
✓
Choose a file or take a photo
Use the source you already have instead of re-entering the record from scratch.
✓
AI prepares a draft
Extracted information is presented for review rather than silently committed.
✓
A human remains in control
Staff can inspect the source and correct anything before using the information.
Luna-vaccination-record.pdf
Selected source · ready to prepare
Prepare with Flow365 AI
Prepared record Review
Record Rabies vaccination
Practice Example Veterinary Clinic
Date September 18, 2024
AI-generated content: Flow365 AI suggestions may be inaccurate or incomplete. Review all AI-generated content before submitting or acting on it.
Your clinical system stays clinical
Work around your PIMS, not against it.
Flow365 Vet is not trying to become the clinical system of record. It starts where many practices still lose time: the communication, context, coordination, and follow-through surrounding the clinical work.
The relationship layer Flow365 Vet
Incoming
Owner question, request, document
Context
Owner + pet + appointment + history
Action
What needs to happen next
Clinical
Continue using your clinical system
Frequently asked questions
Built around veterinary workflow, not another clinical replacement.
Flow365 Vet focuses on the communication, context, coordination, and follow-through surrounding the clinical work.
Does Flow365 Vet replace our PIMS?
No. Flow365 Vet is designed to work around the clinical system of record. It focuses first on owner and pet context, requests, documents, appointments, communication, and the next action.
What kind of work belongs in Flow365 Vet?
Flow365 Vet is built for front-desk and coordination work such as incoming requests, owner questions, records, appointment-related work, documents, and other open loops that need follow-through.
Can staff upload or photograph veterinary records?
Yes. Staff can choose a supported document or use the device camera to capture a record and prepare it for review.
What does Flow365 AI do with a record?
Flow365 AI can help extract and organize useful information into a structured draft. The practice reviews the prepared information before using or saving it.
Does AI make veterinary decisions?
No. AI assistance is review-first. Flow365 AI may be inaccurate or incomplete, and human users remain responsible for reviewing AI-generated content before acting on it.
How does Flow365 Vet relate to Flow365 Pet?
They are designed as the two sides of the same relationship. Flow365 Vet supports the veterinary practice workflow, while Flow365 Pet provides the owner with a portable Vet Wallet centered on the pet.
The other half of the relationship
Explore Flow365 Pet
Pet owners get Flow365 Pet.
Flow365 Pet gives owners a portable Vet Wallet centered on the pet. Flow365 Vet gives the practice a workspace centered on the work. Together, they are designed to make the relationship easier from both sides.