Owners and patients
Keep owner information and pet profiles available as first-class veterinary context, including useful identity details such as species, breed, date of birth, sex, microchip, and identifying information.
Flow365 Vet features
Everything around the clinical work, kept in context.
Flow365 Vet is designed for the work surrounding the veterinary front desk: owners, pets, incoming requests, appointments, documents, records, AI assistance, and the next action somebody still needs to complete.
Front-desk workspace
Start with the request. Keep the patient attached.
Instead of forcing staff to reconstruct context from separate systems, Flow365 Vet keeps the owner, patient, request, supporting information, and next action visible around the same workflow.
Veterinary requests
Give incoming work a structured place to live instead of letting owner questions, records needs, refill requests, and other open loops disappear into notes and call logs.
Appointments in context
Keep appointment-related work connected to the owner, patient, request, documents, and other information surrounding the scheduled visit.
Clinical records
Add dated patient-history events such as clinical notes, diagnoses, vaccinations, medications, lab results, imaging, procedures, allergies, documents, and other records.
Document attachments
Keep supported source documents attached to the corresponding veterinary record so the original file remains available beside the structured information.
Take a photo
Capture a paper veterinary document with a supported device camera and use the photo as the source for the same record-preparation workflow.
Flow365 AI
Reduce retyping without giving AI the final say.
Supported documents and photos can be prepared with Flow365 AI. The resulting information is presented to a human for review before it becomes part of the record or patient profile.
AI-generated content: Flow365 AI suggestions may be inaccurate or incomplete. Review all AI-generated content before submitting or acting on it.
Source
PDF, text document, or camera photo
↓ AI preparation
Record details + useful patient information
↓ Identity check
Compare document identity with selected patient
↓ Human review
Correct before adding or updating
Patient enrichment
Let documents help complete the patient profile.
When a veterinary document contains useful patient identity information, Flow365 can surface currently blank profile fields for review instead of silently changing the patient.
Identity comparison
Compare document pet identity against the selected patient so obvious mismatches can be surfaced before staff proceeds.
Microchip detection
Surface microchip information found in supported documents and present it for review when the patient profile does not already contain a value.
Review profile updates
Show profile details found in the document and let staff deliberately choose whether the patient record should be updated.
Flow365 Vet + Flow365 Pet
The practice sees the practice side. The owner keeps the pet side.
A patient can be connected to the owner's Vet Wallet. Authorized owner-side records can appear within the veterinary patient experience while remaining visibly distinct from practice-owned clinical records.
Practice side
Flow365 Vet patient and clinical workflow
Owner side
Flow365 Pet Vet Wallet
Connection
One veterinary relationship, two appropriate views
Owner records
Clearly identified as owner-controlled
Clinical records
Remain practice-side veterinary records
Designed around your existing systems
A workflow layer, not another PIMS replacement.
Flow365 Vet focuses on owner communication, patient context, requests, documents, appointments, records intake, and follow-through around the veterinary practice's existing clinical system.
Owner, pet, request, documents, appointment context, records intake, and next action.
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Authoritative clinical records and the practice's established clinical operations.
Veterinary workflow software
Explore veterinary workflow
Looking for the bigger workflow picture?
See how Flow365 Vet fits around your PIMS and connects owners, patients, requests, documents, appointments, and front-desk follow-through.
Flow365 Vet
Keep the front-desk work attached to the patient.
Bring owner, pet, request, documents, appointments, AI assistance, and follow-through into one connected veterinary workspace.