Real front-desk workflows
Start with the work your team
already has to finish.
These are practical examples of where owner, pet,
request, documents, and follow-through need to stay
connected.
01
Records requests Keep records requests from becoming another open loop.
A records request can start with a phone call, a message, a transfer request, or a document somebody needs before the next appointment. Flow365 Vet gives that work a visible place beside the right owner and pet.
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→ 02
Refill requests A refill request should stay attached to the patient and the work.
Owners often ask for refills through the same channels they use for everything else. Flow365 Vet gives the resulting request a structured place to live beside the correct owner and pet.
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→ 03
Travel certificates Travel paperwork has too many details to manage from memory.
Pet travel can involve health certificates, vaccination proof, permits, microchip information, dates, destination requirements, and multiple supporting documents. Flow365 Vet helps keep that administrative context around one patient.
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→ 04
Appointment communication The appointment is only one part of the owner's request.
A veterinary appointment often has surrounding questions, records to collect, preparation instructions, schedule changes, and follow-up work. Flow365 Vet keeps that context attached to the owner and pet.
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→ 05
Missed-call follow-up A missed call should become owned follow-through.
A veterinary missed call can represent an appointment question, refill request, records request, travel issue, or something else entirely. Once the need is captured, Flow365 Vet gives the resulting veterinary work a place to live.
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→