Owner and pet together
Keep the appointment-related request connected to the correct owner and patient instead of treating the calendar entry as the whole story.
Appointment communication
The appointment is only one part of the owner's request.
A veterinary appointment often has surrounding questions, records to collect, preparation instructions, schedule changes, and follow-up work. Flow365 Vet keeps that context attached to the owner and pet.
Keep the context attached
Put appointment-related work in context.
The calendar tells you when something is scheduled. Flow365 Vet is designed to keep the surrounding request and patient context visible as staff work through it.
Records and notes nearby
Keep supporting documents, patient records, request notes, and other context beside the work staff are trying to complete.
Open work remains visible
A scheduling question or preparation task can remain an explicit request rather than disappearing after the appointment is created.
Workflow
Treat the appointment as part of a larger workflow.
Flow365 Vet helps staff preserve the reason, patient context, and remaining work around the appointment.
Capture the appointment need
Associate the scheduling or appointment-related request with the owner and pet.
Keep the supporting context
Attach relevant records, notes, documents, or other information staff need before or after the appointment.
Follow through
Keep unresolved appointment-related work visible until the practice has handled it.
Frequently asked questions
Questions about this workflow.
Is Flow365 Vet a replacement for our scheduling system?
No. Flow365 Vet is designed to keep appointment-related requests and context together while working around the practice's existing clinical and scheduling systems.
Can appointments be associated with pets?
Yes. The veterinary product models appointments alongside owners and pets so patient context can remain available around the workflow.
Does Flow365 automatically send appointment reminders?
This page describes the current appointment-context workflow. Automated reminder capabilities should only be relied upon when they are explicitly enabled and configured in the product.
Flow365 Vet
Keep the appointment and the reason for it connected.
Use Flow365 Vet to organize appointment-related requests around the owner, pet, and next action.