The correct patient
Tie the request to the pet so staff can review the appropriate patient context instead of relying on an isolated message.
Prescription refill requests
A refill request should stay attached to the patient and the work.
Owners often ask for refills through the same channels they use for everything else. Flow365 Vet gives the resulting request a structured place to live beside the correct owner and pet.
Keep the context attached
Make the administrative request easy to follow.
Flow365 Vet is not prescribing software. It helps the practice keep the incoming request, patient context, supporting records, and next administrative action together for human review.
Supporting information nearby
Keep relevant medical records, documents, notes, and practice context beside the refill request when staff need to review it.
Human responsibility stays clear
The practice remains responsible for veterinary review, prescribing decisions, authorization, and communication with the owner.
Workflow
From owner request to staff follow-through.
The workflow keeps the request organized without allowing AI or the front-desk system to make a clinical prescribing decision.
Capture what the owner needs
Record the refill request and associate it with the correct owner and patient.
Review the patient context
Use the available patient information and practice records to support the staff member or veterinarian handling the request.
Track the next action
Keep the request visible until the practice has completed its normal refill review and owner communication process.
Important
Flow365 does not prescribe
Veterinary diagnosis, prescribing, medication authorization, and treatment decisions remain the responsibility of qualified veterinary professionals.
Frequently asked questions
Questions about this workflow.
Can Flow365 AI approve a prescription refill?
No. Flow365 AI is assistive and review-first. It does not replace veterinary prescribing judgment or authorize medication.
Can a refill request be associated with a specific pet?
Yes. Flow365 Vet is designed around owner and pet context so the request can remain attached to the patient involved.
Does this replace our pharmacy or PIMS workflow?
No. Flow365 Vet focuses on the incoming request and front-desk follow-through around the practice's existing clinical and prescribing systems.
Flow365 Vet
Stop letting refill requests live only in messages and memory.
Keep the patient, request, context, and next action together in Flow365 Vet.