Owner requests
Give incoming questions and requests a structured place to live instead of leaving them in voicemail, email, call notes, or staff memory.
Veterinary workflow software
Veterinary front-desk work needs more than a call log.
Flow365 Vet gives veterinary practices a connected workflow around owners, patients, incoming requests, appointments, documents, records, and the next action somebody still needs to complete.
The workflow gap
Your PIMS knows the patient. The inbox knows the message. Who owns the next step?
Veterinary practices already have clinical systems, phones, email, calendars, documents, and staff notes. Flow365 Vet focuses on the work that has to move between those pieces.
Patient context
Keep the correct pet attached to the request so staff can see who the work is actually about.
Next action
Keep unresolved work visible until the practice has handled the owner request and completed the appropriate follow-through.
Around your PIMS
Keep the clinical system clinical.
Flow365 Vet is not designed to replace your veterinary clinical system. It is designed to organize the relationship and workflow surrounding it.
The practice can continue using its existing PIMS for authoritative clinical operations while Flow365 helps organize incoming work, context, documents, and follow-through.
Owners, patients, requests, documents, appointment context, incoming records, and next actions.
↔
Authoritative clinical documentation and established veterinary operations.
Common veterinary workflows
Different requests. The same need for follow-through.
Flow365 Vet is designed around the request rather than forcing every kind of front-desk work into one generic note.
Appointment requests
Keep scheduling needs and surrounding owner context connected to the appropriate patient.
Refill requests
Capture the administrative request and keep it visible while the practice performs its normal veterinary review.
Records requests
Keep the request, patient, source records, and remaining work together.
Travel documentation
Organize permits, certificates, vaccination records, microchip information, and travel-related requests.
Missed-call follow-up
Turn the reason behind a missed call into veterinary work that remains visible until somebody completes it.
Incoming documents
Bring supported veterinary documents and photos into a structured, review-first record workflow.
AI-assisted record intake
Use AI to reduce typing, not human responsibility.
Staff can upload a supported veterinary document or take a photo and let Flow365 AI prepare useful structured information for review.
AI-generated content: Flow365 AI suggestions may be inaccurate or incomplete. Review all AI-generated content before submitting or acting on it.
Source
Veterinary document or camera photo
↓ Prepare
Flow365 AI organizes useful information
↓ Review
Staff checks record and patient details
↓ Save
Human-approved information enters the workflow
The owner relationship
Veterinary workflow on one side. Vet Wallet on the other.
Flow365 Vet is paired with Flow365 Pet. The practice gets a veterinary workflow while the owner gets a portable, pet-centered Vet Wallet.
Practice
Flow365 Vet workflow
Owner
Flow365 Pet Vet Wallet
Patient
Connected veterinary relationship
Owner records
Visibly distinct provenance
Practice records
Practice-side clinical history
Veterinary workflow software FAQ
Common questions.
Is Flow365 Vet practice management software?
Flow365 Vet is primarily a veterinary workflow and relationship layer. It is not positioned as a replacement for the practice's full PIMS or clinical management system.
Does Flow365 Vet replace our PIMS?
No. Flow365 Vet is designed to work around the existing clinical system while organizing owner requests, patient context, documents, appointments, and follow-through.
Can Flow365 Vet process veterinary documents?
Supported documents and camera photos can be prepared with Flow365 AI and presented to staff for review.
Can pet owners use Flow365 too?
Yes. Flow365 Pet is the companion owner-facing product and provides the pet's portable Vet Wallet.
Veterinary workflow software
Give front-desk work somewhere to finish.
Keep the owner, patient, request, supporting context, and next action connected.